GP Provider Support Unit, Birmingham and Solihull

About  |  RAFT  |  Resources  |  Localities  |  Events  |  Search

Right Access First Time. South Locality

This event page contains information about the Right Access First Time programme (a more full website is in development), plus polls to get your feedback. 

Please contact Atif Hassan or Phil Saunders with questions or ideas about improving access in the locality. Alternatively you can contact Robert Varnam at

1 Locality introductions

Dr Phil Saunders introduces some key insights about the locality, and Paul Sherriff outlines the ICB’s vision for empowering primary care.

2 Locality Leads intro

Drs Ajay Shah and Nitesh Mistry introduce their new roles as Locality Leads

3 Introduction to the RAFT programme

Click here for a video introduction to Right Access First Time from Robert Varnam.

(Technical problems on the day affected the original recording from the meeting)

4 Locality agreement

Dr Atif Hassan introduces questions about strengthening local collaboration agreements.

Measuring potentially avoidable consultations

Doing a rapid audit can show how much opportunity there is to improve access and workload pressures through improved care navigation. 

The audit results below came from GPs who used a quick online ‘tick sheet’. It takes 3-5 seconds per patient.

Potentially avoidable GP consultations - results show potential for huge improvements

The GP Provider Support Unit are exploring options for providing a rapid audit tool like this. Please click the button below to leave your details if you might be interested in this. We’ll be in touch with further information in the near future.


Improving continuity

View / download the resource on the practicalities of improving continuity without just working harder. 


Info about GP Appointments Data

Here is an update from NHS England about making the most of your appointment book. Useful contacts are also listed.


Share your experience

We’re keen to share examples of solutions that practices have used for managing workload and improving access. 

If you have experience with one of the solutions mentioned in the RAFT ‘menu’, please let us know here. Dr Robert Varnam will be in touch to chat a bit more, so we can share lessons across the locality.