GP Provider Support Unit, Birmingham and Solihull

About  |  RAFT  |  Resources  |  Localities  |  Events  |  Search

A new tool to support practices in improving access and managing workload

National data show that about a quarter of GP appointments might be avoided by connecting patients more directly to the right person first time, streamlining processes and improving collaborative working with other providers. Reducing avoidable appointments is a rapid way to effectively create additional capacity in the practice. This makes it easier for patients to get the time they need with the right clinician.

With input from practices across BSol, the PSU has created a simple online tool for clinicians to audit their appointments and record those which might have been booked more appropriately, supported by a dashboard presenting an analysis of the results. Every practice has free access to this. Practice managers have been informed by email of the process for getting started. Forthcoming RAFT locality collaborative meetings will include time for practices to review and discuss their results. This will help with their forward planning, and satisfies the requirements of QOF in this area.