GP Provider Support Unit, Birmingham and Solihull

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Hello and welcome to the latest update about the Right Access First Time programme in Birmingham and Solihull. We hope you find it helpful. Please feel free to contact with any comments or suggestions.

Locality collaboratives now covering 1.4 million patients

The RAFT locality collaboratives are well underway across Birmingham and Solihull, and are already getting positive feedback from practices.

Almost all practices in BSol have joined in so far, with 1.4m patients being served by participating practices. That makes RAFT already one of the most significant improvement programmes in general practice locally.

Encouragingly we have practices of all sizes and types engaged, with very good representation in each of the six localities.

Last chance on practice websites support

Practices have until the end of December to let the digital team know if they are interested in support for hosting, updating and auditing their website to save time and money.

Over the summer, practices across BSol told the PSU they would like to consider a new approach to procuring and updating their website. The PSU’s digital team has reviewed the options for how they could help with this. There is a way for practices to save money and time by joining a new ‘shared’ system which still gives each practice its own customisable site.

Local funding for improving access – details confirmed

The details have been confirmed of the ICB’s approach to the Enhanced Service Offer (ESO) and Transition Cover & Transformation Support schemes.

The Primary Care Commissioning and Performance Team wrote to practices in November with details of the scheme requirements. These confirm the fact that practices will receive funding for the backfill costs of planning and implementing improvements as part of the RAFT programme.

Directory of services – sign up now

Following practices’ requests for extra support with signposting and optimising the impact of social prescribing, the PSU is able to provide access to the Access Elemental platform – but we need to know now if your practice is interested.

During the summer, the RAFT introduction events heard a consistent message that practices want it to be easier for receptionists to find up-to-date information for signposting and to optimise the impact of social prescribing.

The PSU has secured approval in principle to procure a software system which will provide a Directory of Services for BSol, and provide detailed information about social prescribing activity and impacts.

Care navigation training – new programme for the new year

The new BSol care navigation training programme will launch in the new year, fully funded by the Provider Support Unit.

Practices have asked the PSU to provide training for receptionists, and given detailed feedback about their needs. These have been used to draft specifications for a new programme of face-to-face skills based training which will be available for all receptionists.

More information and registration details are expected to be circulated in late December or early January.

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