GP Provider Support Unit, Birmingham and Solihull

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Hello and welcome to our first regular news update about the Right Access First Time programme in Birmingham and Solihull. We hope you find it helpful.

Explaining locality collaboratives

A key part of the RAFT programme is going to be the locality ‘collaboratives’ being supported in each part of BSol.

If improvement collaboratives are new to you, there is more information here, including a new video update.

As you’ll see, an improvement collaborative is a regular facilitated action learning meeting for practices, to help you plan and implement successful and sustainable changes with the least amount of effort and fuss. Participating in the collaborative will help your practice get better improvements faster, as well as making it easier to provide evidence required by contractual initiatives such as QOF, IIF, ESO and TCTS.

Webinar about practice websites, 18 Oct [register]

Register today for a RAFT webinar about options for practices to share the burden of keeping websites up to date.

To date, 60% of practices in East locality have said they would like to consider a new approach to procuring and updating their website. The PSU has been working with the BSol digital team to consider ways in which the ICB could help with this. The good news is it does look possible for practices to save money and time by joining a new ‘shared’ system which still gives each practice its own customisable site.

Join the webinar with Kate Thomas from the digital team to learn more and consider if you would like to formally express an interest in this offer:

Webinar about practice funding for improving access, 19 Oct [register]

Funding and support for practices to improve access is available from a number of sources – but it’s not always easy to make sense of it all.

Register for a RAFT webinar about practice funding for access. Thursday 18 Oct, 12:30-13:30. Click here to register.

Participating in your RAFT locality collaborative will directly support achievement in the following areas:

  • Improvement
    • Improving access for patients, including addressing issues such as digital use and continuity
    • Managing workload more appropriately for practices
  • Accessing funding
    • achieving QOF Quality Improvement indicators on improving staff wellbeing and reducing avoidable appointments
    • satisfying PCN IIF requirements on capacity and access (the 30% portion)
    • satisfying the ‘access’ and ‘collaboration’ areas of the BSol Enhanced Service Offer
    • satisfying the new Transition Cover and Transformation Support funding anounced in the GP Contract
  • Gathering additional evidence
    • Collecting evidence for CQC of a systematic approach to improving access
    • CPD hours for GPs (a typical collaborative meeting will contribute around 4 hours)

Click here for an overview of the funding and support for access in BSol

Directory of Services [information]

The PSU is making progress on plans for a new directory of services to support signposting.

Practices across BSol have said they would be keen to see a new BSol-specific directory of services which is easy to access and search, and is kept up-to-date centrally to reduce practice workload. The PSU has confirmed it will support the creation of this, and is now working with the digital team to identify the best software solution. We’re keen that any new system should meet practices’ requirements, shared through our recent locality engagement events, and that it should provide added functionality if possible. We have already established that it will be cheaper to procure this at BSol level, and there is not expected to be any cost for practices.

The next update on this is expected in about a month.

Online consultations tools [information]

New online consultations tools will be fully funded for practices.

The forthcoming new national digital framework was originally expected to be launched in the Spring or Summer, but has recently been deferred again, potentially until December. However, it is still intended to provide full funding for a range of tools practices can select. All of these will have been fully assessed and approved for NHS use.

BSol’s primary care digital team have been at the forefront of attempts to ensure the framework is launched as soon as possible, as a considerable proportion of BSol practices have indicated there are potentially interested in updating their tools.

We will continue to keep you updated on this.

Avoidable appointments audit [information]

Work is nearly complete on a new audit and analysis tool to assess avoidable appointments.

As part of QOF practices are required to measure the number of GP appointments which are potentially avoidable and to engage in at least two network discussions about ways to reduce this (QOF QI019, 15 points). The RAFT Collaborative in each locality will support this, and avoidable appointments will be discussed at the next East locality meeting on 26 October.

To support practices further, the PSU is developing a free online audit and analysis tool which will simplify the collection and review of data about avoidable appointments. This is expected to be available in the next three or four weeks.