GP Provider Support Unit, Birmingham and Solihull

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Right Access First Time, Solihull. 16 Nov 2023

13:00Welcome & introductions
Tara Shah & Nish Patel
13:10Right access first time - introduction
13:40Funding and support for practices
Anna Hammond, Director, GP Provider Support Unit
13:55Discussion: priorities for improvement
14:15Break
14:35Locality hub update
Andrew McKirgan
14:50Public health priorities
Ruth Tennant, Solihull Director of Public Health
15:05Action planning: plans for improvement
15:35Break
15:50Action planning: plans for improvement
16:20Next steps
16:30Close

Presentations from the meeting

The RAFT programme

Presentation introducing the Right Access First Time programme. 

Public health update

Presentation updating on initiatives with general practice

Solihull locality hub update

Presentation updating practices on developments in the locality hub services.

Your priorities for action?

Audit of Avoidable Appointments

Most practices find that a significant proportion of GP / ANP appointments could have been avoided. Measuring this – and the specific changes that could be made – is very helpful in identifying your priorities.

The PSU is developing a free audit tool to support the collection and analysis of this data, to inform your discussions and plans. This will contribute towards your QOF achievements in 2023/24. 

Read more

Demo of the audit tool

Demo of the results dashboard

What do you think?

Care navigation training

Practices joining RAFT so far have asked the PSU if it can help with delivering care navigation training which meets the needs of BSol practices. The PSU is committed to launching a new programme of training this financial year.

The following requirements have so far been shared:

  1. Staff will need skills-based training that focuses on developing practical communication skills and confidence to deploy them consistently, not just to provide information about the benefits or options for signposting. Specifically practices need receptionists to be confident in:
    • Giving patients confidence in the care navigation process
    • Getting the right information about the patient’s need to signpost them safely and effectively, including through the use of standard forms and templates
    • Making decisions using protocols about clinically urgent presentations
    • Explaining signposting options to patients

  2. Training should be in-person and organised on a locality footprint, to contribute to stronger local collaboration and sharing of ideas relating to other local RAFT developments.

  3. Training should be available for all reception staff in Birmingham and Solihull’s 184 practices.

  4. Once training has been provided, managers and clinicians in practices should be helped to provide ongoing mentoring and supervision to staff as new pathways are implemented.

  5. Following the next wave of training, practices are keen to have access to ongoing training, to refresh skills and train newly onboarded staff.

What do you think?

Action planning

Use the form below to note your ideas and send them to yourself.