GP Provider Support Unit, Birmingham and Solihull

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Enhancing signposting

This is one of RAFT’s access actions for practices. The objective is to ensure training, information and protocols/guidance are available to help practice staff navigate patients to the most appropriate […]

Getting info first time (GIFT)

One of the Access Actions to improve access and manage workload is to “Get info first time” (GIFT). The objective is to obtain enough information when the patient contacts the […]